top of page

PRIVACY POLICY

At Soulhearth, we value your trust and are committed to respecting and protecting your privacy. We understand that sharing personal information is an important part of your wellbeing journey, and we aim to handle your information with care, confidentiality and transparency.
 

This Privacy Policy explains how Soulhearth collects, uses, stores and protects your personal information when you visit our website, book a Soundbath or retreat, make an enquiry or engage with our services.

1. Information We Collect

  • We may collect the following personal information:

  • Your name, email address and phone number.

  • Booking details for Soundbaths, retreats and other events.

  • Payment and transaction information.

  • Information you voluntarily provide through contact forms, enquiries or feedback.

  • Health considerations, accessibility requirements or other information you choose to share to help us provide a safe and comfortable experience.

  • Website usage information, including cookies, browser details and general website activity.

  • We only collect information that is reasonably necessary to provide our services, manage bookings and improve your experience with Soulhearth.

2. How We Collect Information

  • We may collect personal information when you:

  • Visit or interact with our website, www.soulhearth.com.au.

  • Book or purchase a Soundbath, retreat or other service.

  • Complete a registration, booking or contact form.

  • Subscribe to our newsletter or marketing communications.

  • Contact us by email, phone or social media.

  • Participate in our events or provide feedback.

  • Some information may also be collected automatically through website cookies and analytics tools.

3. How We Use Your Information

  • We use your personal information to:

  • Process and manage bookings, payments and registrations.

  • Communicate important information about your upcoming sessions or events.

  • Respond to enquiries and provide customer support.

  • Accommodate relevant health, accessibility or personal requirements where reasonably possible.

  • Send newsletters, event announcements, special offers and updates where you have consented or where otherwise permitted by law.

  • Improve our website, services and customer experience.

  • Meet applicable legal, accounting and business obligations.

  • We do not sell or rent your personal information to third parties.

4. Storage and Protection of Information

Soulhearth takes reasonable steps to protect your personal information against unauthorised access, misuse, loss, modification or disclosure.

​

Our website is hosted through Wix, which provides website infrastructure and security features. Information may be stored or processed through Wix and other trusted service providers involved in operating our website, managing bookings and processing payments.

​

Payment transactions are handled through secure third-party payment providers. Soulhearth does not directly store your complete credit card details.

​

Some service providers may store or process information outside Australia. Where applicable, we take reasonable steps to ensure your information is handled appropriately.

​

We retain personal information only for as long as reasonably necessary for our business purposes or to meet legal obligations, after which it is securely deleted or de-identified where appropriate.

5. Sharing Your Information

We respect your privacy and only share personal information where reasonably necessary.

This may include:
 

  • Website hosting and booking management providers.

  • Secure payment processing services.

  • Email marketing and communication platforms.

  • Facilitators or practitioners involved in an event, where relevant and appropriate.

  • Government or regulatory authorities where required by law.
     

Where health-related or other sensitive information is provided, we take particular care in how it is used and shared.

6. Communication and Marketing

We may contact you by email, phone or SMS regarding your bookings, enquiries, upcoming events or important service updates.

​

If you subscribe to our newsletter or agree to receive marketing communications, we may also share information about new Soundbaths, retreats, special offers and Soulhearth news.

You can unsubscribe from marketing emails at any time using the unsubscribe link provided or by contacting us directly.

7. Cookies and Website Analytics

Our website may use cookies and similar technologies to support website functionality, understand visitor behaviour and improve your browsing experience.

These technologies may collect information such as pages visited, browser type and general usage patterns.

You can manage or disable cookies through your browser settings. Please note that disabling certain cookies may affect website functionality.

8. Children's Privacy

Soulhearth's website and services are primarily intended for adults.

Where children or young people participate in suitable events, we may collect necessary information from a parent or legal guardian to manage their booking and participation.

We do not knowingly collect personal information from children without appropriate parental or guardian involvement.

9. Accessing or Updating Your Information

You may request access to the personal information we hold about you or ask us to correct information that is inaccurate or outdated.

You may also request the deletion of your personal information, subject to any legal or business recordkeeping obligations.

Please contact us using the details below, and we will respond within a reasonable timeframe.

10. Changes to This Privacy Policy

Soulhearth may update this Privacy Policy from time to time to reflect changes to our services, website practices or legal obligations.

Any updates will be published on this page with a revised date.

We encourage you to review this policy periodically.

11. Contact Us

If you have any questions, concerns or requests relating to your personal information or this Privacy Policy, please contact:

Soulhearth

Adelaide, South Australia

Website: www.soulhearth.com.au

Email: connect@soulhearth.com.au

We are committed to addressing privacy concerns respectfully and promptly.

bottom of page